| |
|
 |
How
fast can I have my license installed? |
| |
The same day your payment is received! Our users
also count with a complete support website. This website
contains a complete menu of
video-tutorials and text help sections that will teach you how to setup the program, customize your
documentation, create users, case processing, negotiation and
more. |
|
|
|
|
|
How
often do you release updates and how do I get
them? |
| |
We are constantly improving our
applications, recently we added the Catalog
of Attorneys (for Attorney based
Modification Companies) and the Home
Affordable Modification Program
guidelines based on the Federal requirements.
Visit our updates pages for details.
The latest version of SX3 loan modification
software allows our Customers to download the
latest improvements of the software with a
simple click; all what is required is to log
into SX3 as ADMINISTRATOR and click on the menu
option "System Update" and the system gets
updated automatically!
|
|
|
|
|
|
Can my Customers (Homeowners) check the status
of their cases online? |
| |
YES! If you purchase SX3 Web Component you can
grant access to your Customers to YOUR OWN
website. You Customers will be able to go to
your website e.g.
www.xyzloanmods.com/login and enter the user
name and password, then they will see a page
containing information about their case, the
negotiation notes YOU decide to publish and the
status of the case.
Each of your Customers gets assigned a user name
and password (that you can change) that allows
them to log in. |
| |
|
|
|
Can the users access the program from my remote
offices, can the program be hosted on a remote
server? |
| |
YES! It is very easy, you have several options
to allow access to remote users keeping your
data secure.
 |
Remote server hosting: SX3 can be
hosted on a remote server (e.g.
godaddy.com, gatorhost.com). This will
allow the users to access the program
via the internet from offices located in
different cities. |
|
|
Local server with remote access:
on your own local server you can also
setup a software like Windows Terminal
Services (widely used on network
environments) and allow remote users
access into the SX3 via the internet.
The remote access software is not
included with your license of SX3
Software. |
|
|
VPN connection: you can establish
a VPN path to the data folder on the
server, this will allow internet based access to the software.
This option is only recommended if your
internet connection is stable and very
fast. This should be your last option. |
Check the
system Requirements
page for operating system specifications. |
| |
|
|
|
What are the main advantages that make SX3 the
best option? |
| |
|
|
User interface & ease of use:
after more than 20 years designing
software applications, our software
Engineers know what it takes to design
software tools that are intuitive and
easy to use. Check our
sample
screen pages and see for yourself why
our Customers love the SX3's interface.
If you are an IT professional or a
business manager you know how difficult
can be to implement a new software
platform that does not offer an easy way
to control your day-to-day operations,
this can be the difference between chaos
or success. |
|
|
Flexibility: SX3 offers the most
flexible loan modification software
available today. Most of our options are
not fixed but drop down menus that each
user can customize to their own needs.
Additionally, SX3 is the only loan
modification software that offers an
open Documents Template module where you
can import from Microsoft Word your
existing documents (welcome letter,
clients responsibility list, do not
contact letter, etc) and insert macros
like Borrower's name, Address, Loan
numbers, etc. to build your own menu of
common documentation, which can be
easily printed or emailed.
Check the
details
features pages to find out more.
|
|
|
Feature rich: we offer by far the
most feature rich loan modification
software tool available in the market
today; from a multi users database with
English and Spanish user's interface to
a very complete Loan Modification
Proposal. Please check our
detailed features
for more information.
|
|
|
Security: we not only offer many
levels of security "per user" where you
can specify access to information,
modules and functions of the program but
we also offer a physical software key
that allows you to LOCK your software
when you need to.
With the SX3 USB dongle key you
can decide whether the program can be
accessed or not; if you unplug the key
the software won't open. In the event
that your data gets stolen our
proprietary technology will protect you
and your Customers, the program won't be
accessible unless the physical dongle
key is connected to the computer where
the database is installed (digital
authentication is also available for
remote hosted servers). Please visit our
security page
for more details. This security
feature makes SX3 unique and provides
you and your customers peace of mind.
|
|
|
Scalability: SX3 was designed by
professionals with years of experience
and tested with a demo database of more
than 10 million cases. Our relational
database was designed in such a way that
it can be expanded to accommodate the
most rigorous environments with high
loads of concurrent transactions.
|
|
| |
|
|
|
Can I predefine my own process pipeline and
milestones? |
| |
YES! With SX3 you can specify your own statuses
per case, for example:
|
|
Lead: Just received - Review. |
|
|
Lead: Documentation completed - Transfer
to Cases. |
|
|
Lead: Rejected - Does not Pre-Qualify. |
|
|
Case: Just received - Review. |
|
|
Case: Forensic Audit requested. |
|
|
Case: Complete - Send
Modification Proposal to Lender. |
|
|
Case:
Complete -
Waiting Lender's decision. |
|
|
Case:
Complete -
Approved. |
|
|
Case:
Complete -
Rejected. |
|
|
Archive: Approved. |
|
|
Archive: Rejected. |
This list is open and you can add, edit or
delete statuses as desired. You can also specify
the milestones per status, for example:
|
|
Case: Forensic Audit requested.
|
|
Send
mortgage information. |
|
|
Confirm
that auditing company received
package. |
|
|
Verify
results - Enter result in case. |
|
|
| |
|
|
|
Can
I
use SX3 without a scanner? |
| |
Yes! You can easily import PDF files into the
program and associate them to each required
document per case. For example:
|
|
You can import a PDF file with all the
Borrower's paystubs and associate the
file to the "Borrower's paystubs". |
|
|
You can import a PDF file with the taxes
and associate it to the "Borrower's or
Co-Borrower's Tax Return". |
Important: if you use a scanner you can
also scan documents into the program as PDFs or
GIF files. |
| |
|
|
|
Can I use
SX3
with a scanner
connected to my network? |
| |
Yes! Network scanners can be easily configured
to save the scanned documents as PDFs files, and
you can easily import these files into the
program and associate them to each required
document per case. You can specify different
target folders, as detailed as one individual
folder per user to identify the document owner
on large network environments. |
| |
|
|
|
Is
SX3 Loan Modification software compatible with
Windows Vista? |
| |
YES! it is compatible with Windows Vista and XP,
check
the
System Requirements
for details. |
| |
|
|
|
Can I see the
software
before I purchase it? |
| |
Yes, we offer a guided online LIVE demo session using the
actual application. Contact us today
to schedule your demo. |
| |
|
